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Most frequent questions and answers

You should choose Carelance Janitorial Cleaning services for many reasons. One of which is that we are a locally owned and operated house cleaning business, which means we will always be willing to meet with you face to face and give you the best experience possible. Amandeep Aulakh & Harwinder Mann opened Carelance Janitorial in 2021l, although with a little period of time we have 15 staff members who provide great cleaning service. Carelance Janitorial began using green cleaning products to help reduce toxic chemicals in your home and in the air we breathe. Not to mention we have expertly trained staff and a quality assurance manager to make sure the staff is adhering to and following proper instructions. Our employment process is strenuous, so we can provide you with the most loyal and experienced staff to clean your home. We pride our self on being reliable and trustworthy and make sure we exceed your expectations with our cleaning service.

Customized house cleaning services are available weekly, every other week, 3-week rotations, or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee of the quality of work performed.

Carelance Janitorial provides all of its cleaning products and equipment, we will not be using anything that you have in the house already. This is because Carelance Janitorial trains its employees on what product to use on every surface so using unknown products could potentially damage your house if not used currently. We are also making efforts to be environmentally aware by eliminating paper surveys and adding non-toxic products. We are constantly making changes to better the working environment for our employees and to make sure we can deliver a better service for our customers.

We offer in-home, over the phone, and written estimates.l All estimates are free and hold no obligation. To get a written estimate you will have to go to our “chat button right side of your screen”. In order to give an accurate house cleaning estimate, we will need to know what type of service and how many square feet we will be cleaning. For any other estimates, you will need to call the office at ( 778-586-4505).

We will move and clean under small objects and light furniture. We will also vacuum/mop under heavy furniture (like beds and couches) however we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

Our employees are given bonuses when they have no complaints and follow directions accurately. None of them want to lose out on their bonus or upset a customer. We have instruction sheets that the employees follow verbatim that ensure they are meeting your expectations and ours; we also have a Quality Assurance Manager that goes over the details of each house.

Our employees are insured to protect against any loss or breakage that may occur while we clean your home. All employment taxes are paid and all employees are covered under workman’s compensation if one of our employees are hurt on the job.

Generally, yes. We always endeavor to match you with a cleaner who will continue your service ongoing, however, there are occasions such as public holidays, illnesses, emergencies, and travel/holidays that may impact your usual cleaner is sent to your property. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are things that are out of our control that may impact your service on the day booked. We can not guarantee a regular cleaner for 4-weekly bookings (unless arranged directly with staff) due to scheduling issues.

  • There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is no where to be found, you will be charged with a lockout fee.

     
     

We require 48 hours’ notice for reschedule or cancellations. There will be a $45.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

 

You can either pay with a check, Mastercard/Visa, or online. A check is used by leaving it with us at the office or leaving it on your kitchen table for our cleaning crew to pick up. We also take Mastercard and Visa, we will take your card number and then charge the amount after the service is finished. We recently added an option to make your payment online.

 

Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.

Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See House Cleaning Service Cancellation procedures.)

Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system. Have your home picked up and ready to be cleaned to avoid additional charges.

Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.

In the rare instance that damage is caused as a result of our service, please contact our team and provide photos within 48 hours of the date/time of your service. In the event that damage has been caused due to the fault/negligence of our team, we will first seek to repair the item. Depending on the value of the repair, up to 3 quotes may be required. When a repair is not possible, a suitable replacement will be sought, and proof of purchase will be required. All quotes and proof of purchase must be provided within 30 days of the complaint being lodged.

Faqs